Tyrell2
Overview
Tyrell2 is an information messaging system used by public transport operators. Our latest generation of software, Tyrell IO, was released on 10/10/10.
Tyrell systems are generally located in the Operational Control Room and is used by those with an operational or customer information focus.
Structured templates (NEAT Forms, on Tyrell IO) allow for the capture of information in a repeatable format that helps operators construct messages quickly, accurately and efficiently. Compulsory fields ensure that the minimum required content is entered, and that the message reads as a series of sentences. Thus, information can be directly published to the public or passed to third parties or media outlets.
A full message history is recorded, with every message sent or received being retained either in the live system or via an audit facility. This includes the delivery status of every message sent out.
Sending Messages to... Everybody...
Tyrell feeds a large number of downstream systems, helping to eliminate repetitive multiple keying of the same information. Messaging can be sent to other Operational Controls (via Tyrell), to pagers, mobile phones (via SMS), via email and to fax machines in a single action. As well as sending messages to these different devices, information entered on Tyrell is also simultaneously sent to other downstream systems – some which are provided by Nexus Alpha and some by others.
Therefore, as part of the same single transmission, messages can be passed to JourneyCheck (for display/provision as web, WAP, PDA, XML, etc), to JourneyCheck Alerts and to TyrellCheck. Messages can also be sent to HELIOS LITE drivers display screens, as well as to other Nexus Alpha systems such as our public display screens or MAIA, our interactive information point.
Information is already passed to some of our partners systems. Examples include route data used on station display screens, disruption information for use in a ticketing solution, and for integration into TOCs' own web sites. There is an interface to the ATOS LICC that went live in May 2009. We also provide data to National Rail.
All of these systems can be maintained and updated by sending a single message. Entering, updating, monitoring and clearing messages has never been quicker, or easier.
Types of Information Capture and Distribution
Tyrell is used by a number of different transport-related organisations, including rail and light rail operators, councils and PTEs (Public Transport Executives) and also by the media.
Standard types of rail and light rail information capture and message distribution include:
- General information
- Engineering and improvement works
- Route disruption
- Station facilities updates
- Service cancellations
- Service alterations
- Service delays
- Additional services
- Revised train formations
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Train facilities (including catering alterations)
