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Mark Jones

Support Department

I joined Nexus Alpha in May 2000.  I am responsible for the day to day running of the support department.  My main roles are to ensure that we provide a high level of support to our clients 24 hours a day and that all problems are resolved quickly.  I work very closely with the Tyrell development team to ensure the new features and various functionality required are of great use to our customers.
In my spare time, I watch and buy too many films.  I also enjoy the odd UnrealTournament, and those who wish to challenge us should let me know.
 
 

24/07/08 NXEC JourneyCheck and JourneyCheck Alerts

24/07/08

We’re pleased to announce that National Express East Coast have taken the JourneyCheck and JourneyCheck Alerts solutions and integrated them within their re-launched web site.

National Express East Coast becomes the fourteenth train operator to take the JourneyCheck solution, and the eighth to provide the JourneyCheck Alerts service to their customers.

JourneyCheck Alerts allows regular commuters to register for SMS and email alerts about service disruption. This information is personalised to the exact journey that is taken and not only includes train specific problems (e.g. cancellations, delays and service alterations) but also notifies customers if there are any route problems reported that may yet affect their journey.

< All News Stories
source: JourneyCheck, last-updated: 03:26 07/01/2009
source: JourneyCheck, last-updated: 03:26 07/01/2009
source: JourneyCheck, last-updated: 03:26 07/01/2009
source: JourneyCheck, last-updated: 03:26 07/01/2009